Refund Policy & Delivery Terms

All OffCamera Studio service engagements are final. No refunds are issued under any circumstances, as each project requires an immediate allocation of human resources, production equipment and dedicated planning from the moment the engagement is confirmed. Once onboarding has begun, the costs incurred are non-recoverable on our end, so we are unable to refund the amount paid. We recommend resolving any questions during the pre-payment application process to ensure the service fits your expectations.

The video delivery timeline is calculated by adding one week of initial onboarding to the agreed production schedule. During this onboarding week we conduct niche validation, editorial strategy definition and channel setup. In addition, we reserve an additional buffer of 1 to 2 weeks for possible delays arising from client revisions, production resource availability or unforeseen operational causes. The estimated total delivery window is therefore the base production schedule plus 1 week of onboarding plus 1 to 2 weeks of buffer.

If a delivery delay exceeds the 1 to 2 week buffer due to causes attributable to OffCamera Studio — and not to client revisions, missing feedback or changes of direction requested by the client — a 10% discount on the current monthly fee is applied automatically. This discount is credited as direct compensation on the next invoice. Delay compensation is issued once per production cycle and is not cumulative with other bonuses.